Last Updated: [Insert Date]

Welcome to Outlet Monochic Steps Store (“we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our website sleekwedges.com and the purchase of our sophisticated monochromatic footwear. By accessing our site or making a purchase, you agree to these terms.

1. Our Customers

We cater to fashion-conscious individuals who appreciate minimalist, monochromatic footwear styles. Our products are designed for those seeking elegant, versatile shoes ranging from casual court sneakers to sophisticated stiletto heels.

2. Website Use

2.1 Access Requirements

You must be at least 18 years old or have parental consent to use our services. We reserve the right to refuse service to anyone at our discretion.

2.2 Account Responsibility

If you create an account, you are responsible for maintaining its confidentiality and all activities under your account.

2.3 Prohibited Activities

You agree not to:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Use automated means to extract data
  • Interfere with the proper working of our website

3. Products & Services

3.1 Product Descriptions

We offer monochromatic footwear including:

  • All White Styles
  • Black & White Styles
  • Court Sneakers
  • Flat Sandals
  • Outdoor Sandals
  • Stiletto Heels
  • Wedges

We make every effort to display product colors and features accurately, but actual colors may vary slightly due to monitor differences.

3.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Pricing

Prices are in USD and subject to change without notice. We are not responsible for typographical errors in pricing.

4. Orders & Payments

4.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline orders for any reason, including limitations on quantities available for purchase.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that your payment information is accurate and that you are authorized to use the payment method.

4.3 Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

5. Shipping & Delivery

5.1 Shipping Methods

We offer:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

5.2 Delivery Areas

We ship worldwide excluding some remote areas and parts of Asia. International customers may be responsible for customs duties and taxes not included in the order total.

5.3 Delivery Issues

You must inspect your order upon receipt and notify us within 3 days of any delivery issues. We are not responsible for delays caused by shipping carriers or customs.

6. Returns & Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery for most items in new, unworn condition with original packaging and tags attached.

6.2 Non-Returnable Items

The following cannot be returned:

  • Stiletto Heels with visible wear marks on soles
  • Flat Sandals with removed protective soles
  • Final sale items

6.3 Return Process

To initiate a return:

  1. Email [email protected] with your order number and return details
  2. Wait for return authorization (within 1 business day)
  3. Ship items securely with the completed return form

6.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable except for defective items.

6.5 Exchanges

Size exchanges are available for Court Sneakers and Wedges collections. No additional shipping charges for U.S. exchanges.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property and protected by intellectual property laws. You may not use our content without express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

9. Changes to Terms

We reserve the right to update these terms at any time. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Information

For questions about these Terms, please contact us at:

Outlet Monochic Steps Store
50 Earnhardt Drive
Louisville, US 40208
Email: [email protected]