At Outlet Monochic Steps Store, we strive to make your experience with our monochromatic footwear as effortless and sophisticated as our designs. Below you’ll find all the details about our shipping options and return process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping: Available for orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Tracking available

International Shipping

We ship worldwide (excluding some remote areas and parts of Asia). International customers may be responsible for customs duties and taxes, which are not included in the order total.

Returns & Exchanges

We accept returns within 15 days of delivery for most items in new, unworn condition with original packaging. Please review our policy below to ensure a smooth return process.

Return Conditions

  • Items must be free of scuffs, marks, or signs of wear
  • Original tags must still be attached
  • Shoes must be returned with original dust bags if included

Non-Returnable Items

To maintain our high standards of hygiene and quality, the following cannot be returned:

  • Stiletto Heels with visible wear marks on soles
  • Flat Sandals with removed protective soles
  • Any items purchased during final sale promotions

Simple Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Email Content:

Dear Monochic Steps Team,

I would like to request a return/exchange for my recent order:

Order Number: [Your Order Number] Item(s) for Return: [Product Name, Size, Color] Reason: [Reason for Return] I prefer: [Refund/Exchange for Size ___/Exchange for [Product Name]]

Sincerely,
[Your Full Name] [Your Contact Information]

Step 2: Receive Your Return Authorization

Within 1 business day, you’ll receive:

  • Return authorization number
  • Prepaid return label (for U.S. customers)
  • International return instructions if applicable

Step 3: Ship Your Return

Package your items securely and include the completed return form. For international returns, we recommend using a trackable shipping method.

Refund Processing

Once we receive and inspect your return:

  • Refund Time: 3-5 business days after approval
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Note: Shipping fees are non-refundable except for defective items

Exchanges

For size exchanges on our Court Sneakers or Wedges collections:

  • We’ll ship your new item once we process the return
  • No additional shipping charges for U.S. exchanges
  • International exchanges may incur additional shipping fees

Need Assistance?

Our style advisors are available to help with any shipping or return questions at [email protected]. We aim to respond within 24 hours, reflecting the same prompt service we apply to processing your orders.