At Outlet Monochic Steps Store, we want your experience with our monochromatic footwear to be as seamless as our designs. Should you need to return or exchange an item, our policy reflects the same sophistication and attention to detail found in our All White Styles and Black & White Styles collections.

Our Return Policy

We accept returns within 15 days of delivery for most items in new, unworn condition with original packaging. Please note:

  • Items must be free of scuffs, marks, or signs of wear
  • Original tags must still be attached
  • Shoes must be returned with original dust bags if included

Non-Returnable Items

To maintain our high standards of hygiene and quality, the following cannot be returned:

  • Stiletto Heels with visible wear marks on soles
  • Flat Sandals with removed protective soles
  • Any items purchased during final sale promotions

Simple Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer refund or exchange
Subject: Return Request – Order #[Your Order Number] Dear Monochic Steps Team, I would like to request a return/exchange for my recent order: Order Number: [Your Order Number] Item(s) for Return: [Product Name, Size, Color] Reason: [Reason for Return] I prefer: [Refund/Exchange for Size ___/Exchange for [Product Name]] Sincerely, [Your Full Name] [Your Contact Information]

Step 2: Receive Your Return Authorization

Within 1 business day, you’ll receive:

  • Return authorization number
  • Prepaid return label (for U.S. customers)
  • International return instructions if applicable

Step 3: Ship Your Return

Package your items securely and include the completed return form. For international returns, we recommend using a trackable shipping method.

Refund Processing

Once we receive and inspect your return:

  • Refund Time: 3-5 business days after approval
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Note: Shipping fees are non-refundable except for defective items

Exchanges

For size exchanges on our Court Sneakers or Wedges collections:

  • We’ll ship your new item once we process the return
  • No additional shipping charges for U.S. exchanges
  • International exchanges may incur additional shipping fees

Need Immediate Assistance?

Our style advisors are available to help with any return questions at [email protected]. We aim to respond within 24 hours, reflecting the same prompt service we apply to processing your orders of our Outdoor Sandals and other collections.