Welcome to Outlet Monochic Steps Store’s FAQ section. We’ve compiled answers to the most common questions about our sophisticated footwear collections and premium shopping experience.

About Our Brand

What is the style philosophy of Monochic Steps?
We specialize in monochromatic elegance with versatile footwear that transitions effortlessly from professional settings to weekend adventures. Our All White Styles and Black & White Styles collections epitomize this timeless aesthetic.

Product Questions

What types of footwear do you offer?
Our curated collections include:
  • All White Styles – Pure elegance for every occasion
  • Black & White Styles – Classic contrast for versatile wear
  • Court Sneakers – Sophisticated athletic-inspired footwear
  • Flat Sandals – Effortless warm-weather style
  • Outdoor Sandals – Adventure-ready comfort
  • Stiletto Heels – Powerful professional statements
  • Wedges – Elevated comfort with height
How do I choose the right size?
We recommend consulting our detailed size chart available on each product page. For styles with unique fits (like Stiletto Heels or Outdoor Sandals), we provide specific sizing notes. When in doubt between sizes, we suggest sizing up for comfort.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.

Shipping & Delivery

Where do you ship?
We offer global delivery to fashion-conscious women worldwide, excluding some remote areas and parts of Asia. All orders ship from our Louisville, Kentucky headquarters.
What are my shipping options?

🚀 Express Shipping ($12.95): 10-15 business days via DHL/FedEx with priority processing and real-time tracking.

🌎 Free Standard Shipping: 15-25 business days via EMS for orders over $50. Perfect for building your monochromatic wardrobe while saving.

How long does order processing take?
All orders undergo 1-2 business days of careful processing at our Louisville warehouse before shipping.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date if your purchase doesn’t fit perfectly. Items must be in original condition with all packaging. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.

Customer Service

How can I contact customer service?
Our style advisors are available via email at [email protected]. We typically respond within 24-48 hours.
Do you offer styling advice?
Absolutely! Our team specializes in helping you build a versatile monochromatic wardrobe. Describe your needs and we’ll recommend perfect pairs from our Court Sneakers to Stiletto Heels collections.

Step confidently into your next chapter—your Monochic Steps are waiting.